Privacy Policy

1. Data Collection

1.1. We collect and process data that you voluntarily provide to us. Specific data we collect includes:

1.1.1. Name and surname: This data is necessary for user identification and providing personalized service. We use your name to address you in correspondence and to deliver services that may require your identification.

1.1.2. Email: We collect your email address to communicate with you, send notifications, confirmations, and informational newsletters. This address is also used for account recovery and ensuring the security of your profile.

1.1.3. Chat history: This data is stored on our servers to maintain chat functionality and allow you to revisit previous conversations. If you choose to delete chat history, it will be removed from our servers in accordance with our data deletion procedures to ensure your privacy.

1.2. Data is collected during registration on the website and while using the chats. If you decide not to provide certain data, it may limit the functionality of the site or access to some services. We may also collect information about your interactions with the site to analyze and improve the quality of the services provided.

2. Use of Information

2.1. We use the collected data for the following purposes:

2.1.1. Improving service quality: By analyzing the collected data, we can identify and resolve issues, optimize site functionality, and enhance the overall user experience. This data helps us tailor our services to your needs and increase their effectiveness.

2.1.2. Sending news and updates: We use your email to send notifications about new features, updates, and important changes related to the site and its functionality. This may include information about new features, promotions, and special offers that may interest you. You can opt-out of receiving such notifications at any time by following the instructions in the emails.

2.1.3. Analyzing site interaction: We analyze how you use the site to understand your preferences and needs. This data helps us improve the design, functionality, and content of the site, making it more convenient and effective for you.

2.2. We may also use your data to create personalized offers and recommendations based on your behavior on the site and your preferences. This allows us to offer more relevant and interesting services and proposals, enhancing your interaction with our site.

3. Data Storage

3.1. All data we collect is stored on secure servers that ensure a high level of security and data protection. We use modern technologies and methods to ensure reliable data storage and prevent data loss or unauthorized access.

3.1.1. Physical security: Our servers are located in secure data centers with restricted access and round-the-clock security.

3.1.2. Technical security: We use advanced data protection technologies, including encryption and multi-layered access control systems, to protect data from hacking and unauthorized access.

3.2. Core user data is stored until you request its deletion. We keep it to ensure the site operates correctly and to fulfill our obligations to you. Message history is stored for one month from the time of receipt, after which it is automatically deleted from our servers.

3.2.1. Data deletion: You can request the deletion of your data at any time. Upon receiving such a request, we will remove your data from our system within a reasonable timeframe. Please note that data deletion may affect the availability of certain site features.

3.2.2. Data archiving: In some cases, data may be archived for legal obligations or internal control and auditing purposes.

4. Data Transfer

4.1. We adhere to strict privacy standards and do not transfer your personal data to third parties without your explicit consent, except as required by law. We understand the importance of protecting your data and take all possible measures to ensure its security.

4.1.1. Legal requirements: If data transfer is required by law, such as for compliance with government requests or during legal proceedings, we will transfer your data only to the extent necessary to meet such requirements.

4.2. Data may be transferred only upon request from authorized government authorities or if necessary to comply with legal requirements. We provide such information only after receiving an official request or court order, and we take all possible measures to minimize the volume of transferred data and protect your privacy.

4.2.1. Law enforcement: In cases where data transfer is required by law enforcement requests, we provide only the data necessary to address the specific request and in accordance with the law.

4.2.2. Legal obligations: We may transfer data if necessary to protect our rights, comply with legal obligations, or resolve legal disputes.

5. Data Security

5.1. We take all necessary measures to protect your data from unauthorized access, loss, alteration, or destruction. These measures include advanced technologies and methods to ensure the security of your data.

5.1.1. Use of modern encryption technologies: All data transmitted through our site is protected using encryption technologies to prevent interception and access by third parties during transmission. We apply data encryption both during transmission and at rest.

5.1.2. Access restriction: Access to your data is limited to employees and representatives of our company who have the appropriate authority and need to perform their job duties. We strictly control access to data and conduct regular access level checks.

5.1.3. Regular software and security system updates: We regularly update our software and security systems to protect against new threats and vulnerabilities. This includes updates to antivirus software, intrusion detection systems, and other protective measures.

5.2. We also conduct regular checks and audits of security systems to assess their effectiveness and address potential issues promptly. We take measures to ensure data security at all levels and protect it from both internal and external threats.

5.2.1. Periodic security audits: We perform regular checks of our systems for compliance with modern security standards and to identify potential vulnerabilities.

5.2.2. Incident management: We have developed and implemented procedures for rapid response to security incidents, including investigation and remediation of consequences.

6. User Rights

6.1. You have the full right to access and correct your data. This includes the ability to view, update, or modify the information we hold about you. You can manage your data through your account settings on the site.

6.1.1. Data access: You can request information about what data we hold about you and obtain a copy of that data. This right allows you to verify the accuracy and completeness of the information.

6.1.2. Data correction: If you find that any data about you is incorrect or incomplete, you have the right to request its correction or addition.

6.1.3. Data updating: You can update your contact information and other details in your profile to ensure its accuracy.

6.2. You also have the right to request the deletion of your data. If you decide that you no longer want us to keep your data, you can request its deletion. We will process your request within a reasonable timeframe.

6.2.1. Data deletion request: To delete your data, you can send a request to our email: psychicswhisper@gmail.com. We will remove your data from our system according to your instructions.

6.2.2. Deletion limitations: Please note that in some cases we may retain certain data to comply with legal obligations, fulfill contractual obligations, or to ensure security and protection of rights.

6.3. If you have any questions or issues with accessing, correcting, or deleting your data, please contact us, and we will attempt to address your requests as promptly as possible.

7. Privacy Policy Changes

7.1. We reserve the right to change and update this privacy policy at any time without prior notice. All changes will be reflected in the updated version of the policy published on our site.

7.1.1. Update process: We may make changes to the privacy policy to reflect changes in legislation, our data processing practices, or if necessary to improve our policy. It is important to periodically review this policy to stay informed of any changes.

7.1.2. Change notifications: In the case of significant changes to the policy that may affect your rights or the use of your data, we will attempt to notify you via email or site messages.

7.2. All changes take effect from the moment they are published on the site. We recommend that you regularly check the privacy policy for updates to be informed about how we protect your data.

7.2.1. Effective date: Each update will be marked with an effective date so you can easily track when changes were made. Ensure you review the updated policy to understand how it may affect your rights and the use of your data.

7.2.2. Feedback: If you have questions about changes to the privacy policy, you can contact us for further information and clarification.

8. Contact Information

8.1. If you have any questions, comments, or concerns about this privacy policy, the use of your data, or other aspects of our site, you can contact us at the following email address:

8.1.1. Email: psychicswhisper@gmail.com. We strive to respond to all inquiries as promptly as possible and provide the necessary information.

8.2. We are prepared to review all your questions and suggestions regarding our privacy policy and data processing. Our specialists will carefully review your requests and provide appropriate explanations or solutions in accordance with the law and our internal procedures.

8.2.1. Response time: We will attempt to respond to your request within a reasonable timeframe, but please note that in some cases, the review may take longer, especially if the request requires additional checks or processing.

8.2.2. Additional contact methods: If necessary, we may offer additional ways to contact us, such as phone or postal address, if needed to resolve your issue.

8.2.3. Confidentiality of requests: All requests and communications related to your information will be handled with confidentiality and in accordance with our data security standards.